Privacy Policy

Maison ASP is committed to protecting your personal information and handling it with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a consultation, or engage with us in any way.

By using our website or submitting your details through any of our forms, you agree to the practices described in this policy.

1. Who We Are

Maison ASP is an Australian jewellery brand based in the Greater Newcastle Region, New South Wales. We design and create modern heirloom engagement rings and bespoke jewellery pieces.

For the purposes of this policy, "we", "us", and "our" refers to Maison ASP.

2. What Information We Collect

We may collect the following personal information from you:

Full name

Email address

Phone number

Consultation preferences (preferred day, timeframe, piece of interest)

Any additional information you voluntarily provide through our contact or enquiry forms

Technical data such as IP address, browser type, and pages visited (collected automatically through website analytics tools)

3. How We Collect Your Information

We collect information when you:

Submit a consultation booking form on our website

Complete a contact or enquiry form

Sign up to our newsletter or email list

Interact with us via email, phone, or social media

Visit our website (automatically, via cookies and analytics tools)

4. How We Use Your Information

We use your personal information to:

Respond to your consultation requests and enquiries

Schedule and manage appointments

Send you information about the Maison ASP collection, offers, and updates (only where you have consented)

Send SMS notifications related to your consultation or enquiry (only where you have consented)

Improve our website, services, and customer experience

Comply with applicable legal obligations

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

5. SMS and Email Communications

By submitting our consultation or contact forms and providing your consent, you agree to receive SMS notifications and occasional marketing communications from Maison ASP. These may include appointment confirmations, collection updates, and exclusive offers.

You may opt out of marketing communications at any time by replying STOP to any SMS, clicking unsubscribe in any email, or contacting us directly.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools (including Meta Pixel) to understand how visitors interact with our site, measure the effectiveness of our advertising, and improve the overall experience.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Services

We use trusted third-party platforms to operate our business, including:

GoHighLevel / LeadConnector — CRM, form management, and SMS/email communications

Meta (Facebook & Instagram) — advertising and social media

Website hosting providers

These providers may have access to your personal information only to the extent necessary to perform their services and are required to protect it in accordance with applicable law.

8. How We Store and Protect Your Information

Your personal information is stored securely within our CRM system and protected by appropriate technical and organisational safeguards. We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure.

We retain your information only for as long as necessary to provide our services and comply with our legal obligations.

9. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information (subject to legal requirements)

Withdraw consent to receive marketing communications at any time

Lodge a complaint if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. We will respond to all complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us.

Maison ASP

Greater Newcastle Region, New South Wales, Australia

Phone: 0408 377 859

Email: [email protected]

Website: maisonasp.com